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Hi, 

Yesterday I bought new prodigy cube card. after I plugin in card in to computer I got the info that drivers instalation faild. (https://screencloud.net/v/w7y8) I have tested card on two other devices, (W7 64 bit  +W7 64 bit +W8 64 bit laptop) and I got the same info. "unknow device" ant thats all. Whot should I do now? Is there some solution for this kind of situation?

 

I have tried to download "firmware updater" bo it didnt recognize card too.

 

Regards.

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audiotrak

2016.08.22 10:26

Hello.

 

It may not be recognized due to the electric power shortage on the laptop.
If possible, please check it on the desktop PC.
If the desktop PC is normal, you need to use the USB hub with power supply on the laptop.
Look at the picture below, please check the Power Options.

 

8a935fab2252d99ce18dfc5bebfb20bd.png

 

 


And please try to change the Jumper to 16bit as in the picture below.


971a7ccce8e3030dd97fbc21fcced247.jpg

 

                                           ↓

 

b9d86a90b7feab5971f654758fdeb141.jpg

 

 

 

Attachment
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Piotr

2016.08.22 19:09
Hi again.
The main problem was fact, that there was no "Jumper" on card mainboard.
I just bought one, and the Prodigy is working!
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