Loading...

SUPPORT

AUDIOTRAK logo, are trademarks of GYROCOM C&C Co., LTD.
Home  / SUPPORT  / QnA
Product Name : Audiotrak Prodigy Cube BE 
OS : windows 10 edu 64bit 

Hi. When i connect my hyperx cloud ii via 3.5 jack everything is okay but when i use 6.3 adapter (brand new) sound is bad like coming from behind the wall. What is the reason? Broken device?

profile

audiotrak

2017.10.10 09:45

Hello.

 

We have checked that your headphone is four pole.
We are judged you are using 6.3 adapter with three pole.
If you convert four pole to three pole, the sound will be bad.


Thanks.
 

List of Articles
No. Subject Author Date Views
295 [USB] PRODIGY CUBE BLACK EDITION - Speakers go mute after time with <10% volume update + 1 varnel Oct 16, 2020 6
294 Prodigy Cube - question about speakers + 4 Neris Apr 18, 2020 115
293 Dr.Dac3 trouble after an x time crash and restart + 10 daryo24 Apr 17, 2020 130
292 SPDIF 5.1 sound issue MAYA U5 + 1 Wojtek01 Apr 09, 2020 42
291 white noise on headphones with maya u5 + 10 meeq Sep 29, 2019 371
290 Prodigy Qube Black Edition stopped working after updating to Windows 10 version 1903 + 2 qqq Aug 08, 2019 423
289 Can't get more than 48 KHz on Prodigy HD2 + 2 macek Jun 15, 2019 946
288 HD2 BLACK headphone output impedance. + 3 Maksiu1000 May 02, 2019 312
287 Maya U5 - Sound from Digital out and Headphones at the same time, volume control issues + 1 Meepowski Mar 21, 2019 556
286 prodigy cube bricked during firmware upgrade + 1 amir.shaikhulov Mar 17, 2019 633
285 Prodigy HD2 and PCIE + 4 Aleks Jan 13, 2019 998
284 Microphone/Line In stopped working on Prodigy Cube Black on W10 + 1 Dan Nov 10, 2018 577
283 Microphone is not working - Windows 10 Prodigy Cube BE file + 1 Paciek Sep 02, 2018 1458
282 Prodigy HD2 flashing + 3 noondead Jul 19, 2018 1343
281 Prodigy Cube Black Edition Output voltage + 2 TylerCiggy Dec 19, 2017 880
280 How to hook to an amplifier with Prodigy Black Cube ? + 2 TylerCiggy Nov 22, 2017 659
279 Audiotrak Dr Dac3 Op Amp + 2 Ani Nov 13, 2017 1009
278 Error while updating firmware + 1 lewapkon Oct 29, 2017 660
» Audiotrak Prodigy Cube Black Edition 6.3 jack problem + 1 jasteck Oct 05, 2017 682
276 Prodigy HD2 flashing + 1 devlangel Sep 09, 2017 1906