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05

2017-Oct

 Audiotrak Prodigy Cube Black Edition 6.3 jack problem

Developer: jasteck Views: 633

Product Name : Audiotrak Prodigy Cube BE 
OS : windows 10 edu 64bit 

Hi. When i connect my hyperx cloud ii via 3.5 jack everything is okay but when i use 6.3 adapter (brand new) sound is bad like coming from behind the wall. What is the reason? Broken device?

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audiotrak

2017.10.10 09:45

Hello.

 

We have checked that your headphone is four pole.
We are judged you are using 6.3 adapter with three pole.
If you convert four pole to three pole, the sound will be bad.


Thanks.
 

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