Loading...

SUPPORT

AUDIOTRAK logo, are trademarks of GYROCOM C&C Co., LTD.
Home  / SUPPORT  / QnA
Product Name : Prodigy Cube Black Edition 
OS : Windows 10 64bit 
Serial Number : ATSAH17H02044 
Hi, I have a problem because after connecting the Prodigy Cube the sound is played, but the microphone does not work. 
However, if I change the USB and connect the microphone, then it does not play the sound. I have Windows 10 64 bit. 
What can I do to make the microphone and headphones work simultaneously. 

PS.  The devices also work when I set them as default in the sound settings.

 

 

 

 

 
 
profile

audiotrak

2018.09.17 09:29

Hello.

 

We apologize for the late response.

 

If you do so, please set to 16bit, 44100Hz because of the bandwidth.

 

 

Thanks.

List of Articles
No. Subject Author Date Views
290 Prodigy Qube Black Edition stopped working after updating to Windows 10 version 1903 + 2 qqq Aug 08, 2019 13
289 Can't get more than 48 KHz on Prodigy HD2 + 1 macek Jun 15, 2019 522
288 HD2 BLACK headphone output impedance. + 3 Maksiu1000 May 02, 2019 34
287 Maya U5 - Sound from Digital out and Headphones at the same time, volume control issues + 1 Meepowski Mar 21, 2019 195
286 prodigy cube bricked during firmware upgrade + 1 amir.shaikhulov Mar 17, 2019 111
285 Prodigy HD2 and PCIE + 2 Aleks Jan 13, 2019 480
284 Microphone/Line In stopped working on Prodigy Cube Black on W10 + 1 Dan Nov 10, 2018 200
» Microphone is not working - Windows 10 Prodigy Cube BE file + 1 Paciek Sep 02, 2018 300
282 Prodigy HD2 flashing + 3 noondead Jul 19, 2018 766
281 Prodigy Cube Black Edition Output voltage + 2 TylerCiggy Dec 19, 2017 543
280 How to hook to an amplifier with Prodigy Black Cube ? + 2 TylerCiggy Nov 22, 2017 402
279 Audiotrak Dr Dac3 Op Amp + 2 Ani Nov 13, 2017 598
278 Error while updating firmware + 1 lewapkon Oct 29, 2017 420
277 Audiotrak Prodigy Cube Black Edition 6.3 jack problem + 1 jasteck Oct 05, 2017 416
276 Prodigy HD2 flashing + 1 devlangel Sep 09, 2017 823
275 How should I set volume of Fenda R30BT (speakers) with Prodigy Cube? + 4 Neris Jun 03, 2017 517
274 Maya 44 MK ll + 1 carloscap May 30, 2017 397
273 What opamps will fit Dr.Dac2? + 1 Terracone Mar 08, 2017 1258
272 Maya U5 doesn't work on Synology DS216j + 1 Barek Mar 08, 2017 397
271 Problem with Maya U5 working together with other sound card + 3 maciekos95 Feb 09, 2017 420