Loading...

SUPPORT

AUDIOTRAK logo, are trademarks of GYROCOM C&C Co., LTD.
Home  / SUPPORT  / QnA
Product Name : prodigy cube 
OS : Windows 10 64bit 
Serial Number : ATSAH12K00778 

Hello.


Somehow I've bricked my prodigy cube during firmware upgrade. Maybe I've forgot to change the "7022" as Product ID to the "7921".
Now it is detected as composite usb device in Windows device manager. USB Device Properties → Hardware ID → USB\VID_1852&PID_7921&REV_0004.


It is impossible to run firmware update again - after pressing "Connect to HID Device" button "Run New Thread for HID Input" button is inactive.

After connecting device to PC "USB Link" led once blinks orange then off, "Stand-by" led is green.

 

Is there any way to fix it?

 

Thanks for your support
Best regards

 

profile

audiotrak

2019.03.19 10:00

Hello.

 

You can restore if you change JP1 jumper cap 24bit to 16bit.

Look at the picture on the bottom;

You can find the jumper.

Please change the JP1 jumper and then try to firmware again.

 

photo.png

 

photo02.jpg

 

 

 

 

If you finish to firmware, please change JP1 jumper cap to 24bit again.

 

 

Thanks.

 

Attachment
List of Articles
No. Subject Author Date Views
290 Prodigy Qube Black Edition stopped working after updating to Windows 10 version 1903 + 2 qqq Aug 08, 2019 7
289 Can't get more than 48 KHz on Prodigy HD2 + 1 macek Jun 15, 2019 517
288 HD2 BLACK headphone output impedance. + 3 Maksiu1000 May 02, 2019 32
287 Maya U5 - Sound from Digital out and Headphones at the same time, volume control issues + 1 Meepowski Mar 21, 2019 195
» prodigy cube bricked during firmware upgrade + 1 amir.shaikhulov Mar 17, 2019 109
285 Prodigy HD2 and PCIE + 2 Aleks Jan 13, 2019 476
284 Microphone/Line In stopped working on Prodigy Cube Black on W10 + 1 Dan Nov 10, 2018 198
283 Microphone is not working - Windows 10 Prodigy Cube BE file + 1 Paciek Sep 02, 2018 296
282 Prodigy HD2 flashing + 3 noondead Jul 19, 2018 763
281 Prodigy Cube Black Edition Output voltage + 2 TylerCiggy Dec 19, 2017 539
280 How to hook to an amplifier with Prodigy Black Cube ? + 2 TylerCiggy Nov 22, 2017 402
279 Audiotrak Dr Dac3 Op Amp + 2 Ani Nov 13, 2017 596
278 Error while updating firmware + 1 lewapkon Oct 29, 2017 420
277 Audiotrak Prodigy Cube Black Edition 6.3 jack problem + 1 jasteck Oct 05, 2017 416
276 Prodigy HD2 flashing + 1 devlangel Sep 09, 2017 820
275 How should I set volume of Fenda R30BT (speakers) with Prodigy Cube? + 4 Neris Jun 03, 2017 515
274 Maya 44 MK ll + 1 carloscap May 30, 2017 397
273 What opamps will fit Dr.Dac2? + 1 Terracone Mar 08, 2017 1258
272 Maya U5 doesn't work on Synology DS216j + 1 Barek Mar 08, 2017 397
271 Problem with Maya U5 working together with other sound card + 3 maciekos95 Feb 09, 2017 420