Loading...

SUPPORT

AUDIOTRAK logo, are trademarks of GYROCOM C&C Co., LTD.
Home  / SUPPORT  / QnA

16

2013-Aug

dr dac2 dx ERROR in Windows 8 64

Developer: Alex Views: 12013

HI! I've been using your device DR DAC2DX for a long period of time and I'm very happy with it.


Unfortunately last few days it was freezing a couple of times and today it's recognized by Windows 8 64bit as a "USB AUDIO DEVICE" and it's not working anymore. All leds on device are in same condition as they were when it was working. 

Inside driver information is:

This device cannot start. (Code 10)

STATUS_DEVICE_DATA_ERROR


Please, help


profile

Alex

2013.08.17 00:33
I noticed, that the led of sample rate all the time jumps from "unlock" to "44.1" and back :(

PS: I tried to flash a firmwire it worked, but after device was initiallized as DR DAC2DX it againe turned to just "USB AUDIO DEVICE".
PPS: to flash a firmwire I had to change a Product ID to 7922, because UsbEpromUty.exe showed it as a 7022.
Please, help.
profile

audiotrak

2013.08.19 15:46
The cause of the code error have an old or the damaged driver.
The DR.DAC2 use the driver in Windows, so you need to try to update the driver or the mother board chipset driver.

The link below is for relevant error code.
Please refer to the data explanation.
http://pcsupport.about.com/od/findbyerrormessage/a/code-10-error.htm


Thanks.
profile

Alex

2013.08.20 18:55
It seems there is some issues with my motherboard gigabyte z77x-ud3h VIA USB3.0 drivers and Dr.Dac2dx.
I connected now Dr Dac2dx to other usb port (intel chipset) and it seems to work fine now.

I believe it's more VIA usb chipset drivers problem that makes DR DAC work with errors :(

Anyway, thahks for your answer.
List of Articles
No. Subject Author Date Views
179 Maya U5 problem + 13 Joe Jan 17, 2014 10590
178 Maya U5 Mic/Line In Noise file + 5 meone Jan 16, 2014 11888
177 Maya U5 firmware issue + 6 archfiend Jan 14, 2014 12275
176 Maya U5 Drivers for Windows 8.1? + 1 kamol Dec 29, 2013 12065
175 Prodigy HD2 headphone output impedance + 1 ssl4000 Dec 17, 2013 13250
174 MAYA U5 + SPDIF + OS X + 1 MayaMac Dec 15, 2013 11895
173 Is Prodigy HD2 headphone output dependent on socket OPAMPs? + 1 ssl4000 Dec 14, 2013 13476
172 Can't install Prodigy HD2 drivers + 5 Strider Dec 05, 2013 13278
171 Maya U5 - cracking sound in movies file + 2 Marek Nov 11, 2013 11987
170 problems and problems with PRODIGY HD2 ADVANCE DE + 1 juaneco Nov 06, 2013 13653
169 Prodigy 7.1e - downmix from 5.1 into 2.0 + (true) Subwoofer + 1 BUTCH Oct 08, 2013 12010
168 Aduiotrak prodigy 7.1 HIfi + 1 Ivan Oct 04, 2013 12015
167 DR. DAC2 DX volume become very low suddenly... + 3 Algo Sep 28, 2013 12008
166 PRODIGY 7.1e X-Fi and 'sound blaster enhancements' problem on Windows 8! + 4 ireniqs Sep 21, 2013 13105
165 How to activated EQ for Audiotrak hd2 ? + 1 hknymz Sep 14, 2013 16382
164 Prodigy Cube problem with microphone + 1 iksmodiw Sep 14, 2013 12016
163 [Maya u5] 5.1 whit 48Mhz in 24 bit Windows 7 64-bit + 2 z0z0l Aug 30, 2013 12087
» dr dac2 dx ERROR in Windows 8 64 + 3 Alex Aug 16, 2013 12013
161 Audiotrak Prodigy HD2 Advance DE, headphones + 1 Gloomy Jul 23, 2013 17277
160 Audiotrak prodigy hd2 noise + 1 vlad Jul 05, 2013 16431