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19

2009-Oct

[re] PAGE FAULT IN NONPAGED AREA 블루스크린

작성자: 오디오트랙 조회 수: 4748


>1. 제품명 : 프로디지 X-Fi
>2. 제품 드라이버 버젼 :
>3. OS(운영체제)및 서비스팩 버젼 : XP SP3
>4. 출력방식(아날로그 채널/디지털) :
>5. 시스템사양(메인보드및 PCI) :
>6. 에러증상 :
>
>사운드 카드 설치후 간혹 부팅직후 윈도우 시작 소리가 나오면서 소리 정지와 함께
>
>PAGE FAULT IN NONPAGED AREA 블루스크린이 떠서
>
>여러 가능성을 두고 테스트를 하다가  사운드카드 드라이버 문제같아서 말이지요.
>
>덤프파일을 WINDBG로 봤는데요.
>
>제가 전문가가 아니라 잘은 모르지만 KS.SYS 와 VolPanlu.exe 가 문제로 나오는건 확실한거 같습니다.
>
>WINDBG 덤프 분석 내용입니다. (덤프파일 첨부했습니다)
>
>메인보드나 메모리가 문제인건지 사운드카드 드라이버가 문제인건지
>
>지금 프로디지 7.1 X-Fi카드를 빼놓고 리얼텍 내장사운드로 쓰고 있는데
>
>아직까지 블루스크린 발견되지 않았네요.
>
>1: kd> !analyze -v
>*******************************************************************************
>*                                                                             *
>*                        Bugcheck Analysis                                    *
>*                                                                             *
>*******************************************************************************
>
>PAGE_FAULT_IN_NONPAGED_AREA (50)
>Invalid system memory was referenced.  This cannot be protected by try-except,
>it must be protected by a Probe.  Typically the address is just plain bad or it
>is pointing at freed memory.
>Arguments:
>Arg1: 8b55ff8b, memory referenced.
>Arg2: 00000000, value 0 = read operation, 1 = write operation.
>Arg3: 8b55ff8b, If non-zero, the instruction address which referenced the bad memory
>        address.
>Arg4: 00000000, (reserved)
>
>Debugging Details:
>------------------
>
>
>Could not read faulting driver name
>
>READ_ADDRESS:  8b55ff8b
>
>FAULTING_IP:
>+fc
>8b55ff8b ??              ???
>
>MM_INTERNAL_CODE:  0
>
>CUSTOMER_CRASH_COUNT:  1
>
>DEFAULT_BUCKET_ID:  DRIVER_FAULT
>
>BUGCHECK_STR:  0x50
>
>PROCESS_NAME:  VolPanlu.exe
>
>LAST_CONTROL_TRANSFER:  from b5224f1f to 8b55ff8b
>
>FAILED_INSTRUCTION_ADDRESS:
>+fc
>8b55ff8b ??              ???
>
>STACK_TEXT:  
>WARNING: Frame IP not in any known module. Following frames may be wrong.
>a86a3ae0 b5224f1f 88c611e0 88eab518 a86a3b08 0x8b55ff8b
>a86a3af0 ae7de8c0 88c611e0 88eab518 88eab5d0 ks!KsDispatchIrp+0x126
>a86a3b08 ae7de881 88c611e0 88eab518 a86a3b40 portcls!KsoDispatchIrp+0x43
>a86a3b18 ae82e9ed 88c611e0 88eab518 88dc2628 portcls!PcDispatchIrp+0x5f
>a86a3b40 804e33d9 88c611e0 88eab518 c0000120 t3+0x3c9ed
>a86a3c40 804e33d9 88eabf10 88eab518 80703410 nt!IopfCallDriver+0x31
>a86a3c50 8057287c 88eab5d0 89085828 88eab518 nt!IopfCallDriver+0x31
>a86a3c64 805823d0 88eabf10 88eab518 89085828 nt!IopSynchronousServiceTail+0x70
>a86a3d00 8058a9d2 000002dc 00000000 00000000 nt!IopXxxControlFile+0x5ef
>a86a3d34 804df99f 000002dc 00000000 00000000 nt!NtDeviceIoControlFile+0x2a
>a86a3d34 7c93e514 000002dc 00000000 00000000 nt!KiFastCallEntry+0xfc
>0013ebb4 00000000 00000000 00000000 00000000 0x7c93e514
>
>
>STACK_COMMAND:  kb
>
>FOLLOWUP_IP:
>ks!KsDispatchIrp+126
>b5224f1f 5d              pop     ebp
>
>SYMBOL_STACK_INDEX:  1
>
>SYMBOL_NAME:  ks!KsDispatchIrp+126
>
>FOLLOWUP_NAME:  MachineOwner
>
>MODULE_NAME: ks
>
>IMAGE_NAME:  ks.sys
>
>DEBUG_FLR_IMAGE_TIMESTAMP:  48025c12
>
>FAILURE_BUCKET_ID:  0x50_CODE_AV_BAD_IP_ks!KsDispatchIrp+126
>
>BUCKET_ID:  0x50_CODE_AV_BAD_IP_ks!KsDispatchIrp+126
>
>Followup: MachineOwner
>---------
>
>해결책을 알려주세요.


안녕하세요. 오디오트랙입니다.

운영체제쪽의 문제로 드라이버 충돌 문제로인해 발생할 가능성이 있는 문제로 드라이버 삭제후 드라이버를 재설치 해보시거나 메인보드상에서 슬롯을 바꾸어서 드라이버를 재설치 해보시기 바랍니다.

사용시 메인보드의 칩셋패치나 롬바이어스 업데이트 작업을 해주지 않은 상태라면 조치를 해주신후 동작을 확인해보시기 바랍니다.

사용하시는 PC와의 호환성 문제일 가능성일수 있으니 다른 PC에서도 동일한 블루스크린 증상이 발생되는지 확인해 보시기 바라며 다른 PC에서 테스트시에도 동일한 블루스트린 증상이 발생하는 경우,

오디오트랙 고객지원센터로 제품을 보내주셔서 제품점검을 받아보시기 바랍니다.

감사합니다.
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